Note: after completing the below checklist, if any of the following items are left unmarked, please contact the Booth IT Help Desk.
☐ Can you access your email in the Office 365 Outlook Web App?
☐ Are you receiving current emails?
☐ Can you send an email?
☐ Can you view your contact list, if you have one?
☐ Can you view the email address list (Global Address List)?
☐ Can you see your calendar?
☐ If so, can you create new calendar items?
☐ Are all email, contacts, and/or calendar items present?
☐ If you are using the Outlook for Mac or Outlook for Windows desktop app, is this currently working?
☐ Are you using the Office 365 version?
☐ Have you attempted the Outlook 365 License Error Fix for Mac or Windows?
☐ If so, did this resolve the issue?
☐ Do you require your email and/or calendar on your mobile device?
☐ Have you followed the configuration instructions for your operating system in the Booth IT Knowledge Base?
☐ If so, are you able to access your email and/or calendar on your mobile device?
☐ For any of the above checklist items left unmarked, does the Student Email Migration FAQ address your issue?