Frequently Asked Questions
UChicago Claude FAQs are found here. Some helpful reminders include:
- Making sure to use your @uchicago.edu email address when attempting to access.
- Clearing your browsing data (cookies, cache, etc.) in the event of access issues.
- Reviewing article "Student Access to Claude Enterprise" for information about students logging in for the first time.
- If still having issues after trying the above, contacting the University’s Service Desk for assistance at 773.702.5800 with details regarding your attempts (error messages, screenshots, etc.)
Help
The UChicago Claude Enterprise support team will host simultaneous in-person and Zoom office hours to help University of Chicago faculty, other academic appointees, postdocs, and staff answer their technical questions about accessing Claude Enterprise and using the Claude tools.
Office Hours:
Monday through Friday
10 a.m. to noon CT and 1 to 3 p.m. CT
(In-person and via Zoom)
In-Person
Join for in-person, drop-in office hours at the TechBar Studio, which is located at the Regenstein Library (1100 E. 57th St., Chicago).
Virtual Office Hours
Attend the virtual office hours via Zoom (learn more about how to join the morning and afternoon virtual office hours by Zoom).
Additional Support
Email the Claude Enterprise support team at claude-feedback@uchicago.edu with any questions.
For assistance with Claude access exceptions or connector requests, please submit the request form.